{"id":8398,"date":"2017-07-04T15:58:08","date_gmt":"2017-07-04T14:58:08","guid":{"rendered":"http:\/\/relais-communautaire.org\/page\/?page_id=8398"},"modified":"2026-02-09T21:19:10","modified_gmt":"2026-02-10T02:19:10","slug":"mission-vision-valeurs","status":"publish","type":"page","link":"https:\/\/relais-communautaire.org\/page\/qui-sommes-nous\/mission-vision-valeurs\/","title":{"rendered":"Mission, vision et valeurs"},"content":{"rendered":"<div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class='dt-sc-title script-with-sub-title aligncenter'><h2>On identifie \u00ab le non-jugement \u00bb comme l\u2019une des valeurs les plus importantes pour l\u2019organisme.<\/h2><h3><\/h3><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class='dt-sc-title with-two-border '><h2>Mission<\/h2><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Le Relais Communautaire de Laval est un organisme communautaire autonome qui agit sur le territoire de Laval et qui vient en aide aux personnes en situation de vuln\u00e9rabilit\u00e9 ou en cheminement de r\u00e9int\u00e9gration sociale.<\/p>\n<p>&nbsp;<\/p>\n<p>L\u2019organisme s\u2019adresse prioritairement aux besoins essentiels de la personne, en offrant des services en s\u00e9curit\u00e9 alimentaire et en r\u00e9insertion. Il vise \u00e0 briser leur isolement et \u00e0 cheminer vers leur autonomie personnelle et financi\u00e8re.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1001\" src=\"https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/mission.jpg\" class=\"alignnone attachment-full\" alt=\"\" srcset=\"https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/mission.jpg 1500w, https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/mission-300x200.jpg 300w, https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/mission-768x513.jpg 768w, https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/mission-1024x683.jpg 1024w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class='dt-sc-title with-two-border '><h2>Vision<\/h2><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div id=\"uvc-type-wrap-2063\"  data-ultimate-target='#uvc-type-wrap-2063'  data-responsive-json-new='{\"font-size\":\"desktop:30px;\",\"line-height\":\"\"}'  class=\"uvc-type-wrap  ult-adjust-bottom-margin ult-responsive  uvc-type-align-center uvc-type-no-prefix uvc-wrap-37956047969e8d9d5149fd\" style=\"text-align:center;\"><span id=\"typed-37956047969e8d9d5149fd\" class=\"ultimate-typed-main \" style=\"color:#36601c; font-weight:bold; text-transform: unset;\"><\/span><script type=\"text\/javascript\"> \n\t\t\t\t\t\tjQuery(function($){ \n\t\t\t\t\t\t\t$(document).ready(function(){\n\t\t\t\t\t\t\t\tif( typeof jQuery(\"#typed-37956047969e8d9d5149fd\").typed == \"function\"){\n\t\t\t\t\t\t\t\t\t$(\"#typed-37956047969e8d9d5149fd\").typed({\n\t\t\t\t\t\t\t\t\t\tstrings: [\"Un monde sans pauvret\u00e9, \u00e9quitable et juste o\u00f9 chacun s\u2019int\u00e8gre facilement\"],\n\t\t\t\t\t\t\t\t\t\ttypeSpeed: 35,\n\t\t\t\t\t\t\t\t\t\tbackSpeed: 0,\n\t\t\t\t\t\t\t\t\t\tstartDelay: 200,\n\t\t\t\t\t\t\t\t\t\tbackDelay: 1500,\n\t\t\t\t\t\t\t\t\t\tloop: true,\n\t\t\t\t\t\t\t\t\t\tloopCount: false,\n\t\t\t\t\t\t\t\t\t\tshowCursor: true,\n\t\t\t\t\t\t\t\t\t\tcursorChar: \"|\",\n\t\t\t\t\t\t\t\t\t\tattr: null\n\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t});\n\t\t\t\t\t<\/script><\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"667\" src=\"https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/vision.jpg\" class=\"alignnone attachment-full\" alt=\"\" srcset=\"https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/vision.jpg 1000w, https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/vision-300x200.jpg 300w, https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2017\/07\/vision-768x512.jpg 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Des mots cl\u00e9s sont d\u2019ailleurs utilis\u00e9s pour mieux exprimer la signification de cette phrase:<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<ul class='dt-sc-fancy-list  green  arrow'>\n<li>\u00catre un tremplin pour les personnes en mode de r\u00e9insertion<\/li>\n<li>Encourager le pouvoir d\u2019agir, l\u2019autonomie<\/li>\n<li>Lutter contre la pauvret\u00e9<\/li>\n<li>Contrer l\u2019exclusion sociale<\/li>\n<li>Se donner des lois \u00e9quitables pour ne laisser personne sur les lignes de c\u00f4t\u00e9<\/li>\n<li>Augmenter la qualit\u00e9 de vie des individus<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class='dt-sc-title with-two-border '><h2>Valeurs<\/h2><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><ul class='dt-sc-fancy-list   plus'>\n<li>Approche inclusive empreinte de justice, d\u00e9nu\u00e9e de jugement ayant pour objet l\u2019\u00e9coute du besoin de la personne et le respect de leur dignit\u00e9<\/li>\n<li>Le respect des comp\u00e9tences et du rythme de chacun traduisant un sentiment de consid\u00e9ration \u00e0 l&#8217;\u00e9gard d&#8217;autrui<\/li>\n<li>La solidarit\u00e9 et l&#8217;entraide se traduisant par un soutien mutuel, la coh\u00e9sion, la coop\u00e9ration, l&#8217;esprit d&#8217;\u00e9quipe et la compl\u00e9mentarit\u00e9 judicieuse des ressources du milieu<\/li>\n<li>L\u2019ouverture \u00e0 des points de vue diff\u00e9rents et la confiance dans le potentiel de la personne<\/li>\n<li>L\u2019\u00e9thique au travail en adoptant le souci du travail bien fait, afin d&#8217;assurer la qualit\u00e9 de ses actions et de ses interventions<\/li>\n<li>La transparence dans toutes les instances assurant l&#8217;honn\u00eatet\u00e9 et l&#8217;int\u00e9grit\u00e9 des actions et de la communication de l&#8217;organisme<\/li>\n<li>La connaissance des enjeux collectifs permettant de mieux cerner la r\u00e9alit\u00e9 des probl\u00e9matiques auxquels les individus et l&#8217;organisme font face<\/li>\n<li>Vision de la justice sociale donnant acc\u00e8s aux biens et services pour les personnes les plus vuln\u00e9rables par la gratuit\u00e9 ou le prix modique de ses services et son volet d\u2019autofinancement assum\u00e9 par la communaut\u00e9<\/li>\n<\/ul><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class='dt-sc-title with-two-border '><h2>Gouvernance<\/h2><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element \" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 data-start=\"318\" data-end=\"362\"><strong data-start=\"322\" data-end=\"362\">Politique de traitement des plaintes<\/strong><\/h3>\n<p data-start=\"364\" data-end=\"528\">Le Relais communautaire de Laval accorde une grande importance \u00e0 la qualit\u00e9 de ses services, au respect des personnes et \u00e0 l\u2019am\u00e9lioration continue de ses pratiques.<\/p>\n<p data-start=\"530\" data-end=\"747\">Toute personne qui re\u00e7oit des services, participe \u00e0 nos activit\u00e9s ou collabore avec notre organisme a le droit d\u2019exprimer une insatisfaction ou de formuler une plainte, dans un esprit de respect, d\u2019\u00e9coute et d\u2019\u00e9quit\u00e9.<\/p>\n<p data-start=\"749\" data-end=\"779\">La pr\u00e9sente politique vise \u00e0 :<\/p>\n<ul>\n<li data-start=\"782\" data-end=\"856\">offrir un <strong data-start=\"792\" data-end=\"822\">cadre clair et transparent<\/strong> pour le traitement des plaintes ;<\/li>\n<li data-start=\"859\" data-end=\"922\">assurer un <strong data-start=\"870\" data-end=\"920\">processus confidentiel, \u00e9quitable et impartial<\/strong> ;<\/li>\n<li data-start=\"925\" data-end=\"993\">favoriser une <strong data-start=\"939\" data-end=\"966\">r\u00e9solution respectueuse<\/strong> des situations soulev\u00e9es ;<\/li>\n<li data-start=\"996\" data-end=\"1073\">contribuer \u00e0 l\u2019<strong data-start=\"1011\" data-end=\"1036\">am\u00e9lioration continue<\/strong> de nos services et de nos pratiques.<\/li>\n<\/ul>\n<p data-start=\"1075\" data-end=\"1182\">\ud83d\udc49 <strong data-start=\"1078\" data-end=\"1152\">Consultez et t\u00e9l\u00e9chargez la Politique de traitement des plaintes (PDF)<\/strong><br data-start=\"1152\" data-end=\"1155\" \/><a href=\"https:\/\/relais-communautaire.org\/page\/wp-content\/uploads\/2026\/02\/Politique-de-traitement-de-plainte.pdf\" target=\"_blank\" rel=\"noopener\">[ T\u00e9l\u00e9charger le document ]<\/a><\/p>\n<p data-start=\"1184\" data-end=\"1287\">Une version papier de cette politique est \u00e9galement disponible \u00e0 l\u2019accueil, sur demande.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"On identifie \u00ab le non-jugement \u00bb comme l\u2019une des valeurs les plus importantes pour l\u2019organisme.Mission Le Relais Communautaire de Laval est un organisme communautaire autonome qui agit sur le territoire [...]","protected":false},"author":3,"featured_media":0,"parent":9670,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8398","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/pages\/8398","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/comments?post=8398"}],"version-history":[{"count":2,"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/pages\/8398\/revisions"}],"predecessor-version":[{"id":14599,"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/pages\/8398\/revisions\/14599"}],"up":[{"embeddable":true,"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/pages\/9670"}],"wp:attachment":[{"href":"https:\/\/relais-communautaire.org\/page\/wp-json\/wp\/v2\/media?parent=8398"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}